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Guaranteed Squirrel-Proof
Feeder Warranty
Plus
lifetime housing
& squirrel indestructible guarantee.
Return/Refund
Policy
 RollerFeeder's
Squirrel-Proof Solution models RF2 "Cardinal" 2013-16 models
with Steel Hoppers are guaranteed squirrel proof effective and covers adult size Gray Squirrels, Fox
Squirrels, Black Squirrels, or other squirrels similar in size to
adult size gray squirrels.
If
you have a grey squirrel (one squirrel at a time) that can outwit our solution (eat
directly from feeder
seed trays with its mouth, at
will, and ongoing) within 1 year, we will
refund your total original product purchase price and you may keep the RollerFeeder.
Clear close-up video proof needs to be
submitted clearly showing the squirrel eating from the seed trays with
their mouth, and any built-in feeder counter measures we provide need to
be implemented with up close video. The video needs to be taken at the seed tray side of the feeder
not from the side that could hide rigging and food stuffing.
A squirrel jumping on the feeder knocking a few seeds loose, hanging or crawling on
the feeder, sticking their nose through the wire grid, swiping at it knocking a
few seeds loose, paw grabbing, or pilfering a few seeds caught in the housing roof edges
or sides does not qualify as defeating the feeder - squirrels perform this
activity with all feeders if they cannot eat with their mouth. To prevent
warranty fraud (by rigging or using damaged product), clear close-up video evidence
the squirrel is casually eating from the seed trays with their mouth and
emptying the feeder needs to be provided. No long distance
blurry/shaky/unclear or sideward videos will be accepted. The feeder
needs to be in full working condition, undamaged, and not rigged in any
way.
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Testimonials
About
Squirrels
Small Squirrels: If you have them, you
know that the
small, agile, and tenacious
Red or Pine Squirrel is the toughest small
rodents to keep out of bird feeders. A simple & inexpensive accessory ($2.25) is available that allows
easy access by songbirds, while
preventing
the toughest small rodent - red squirrels.
Small rodent accessory fits only Rf2-SS Models with metal pan bottom.
Or see the new models page
for small squirrel problems. UPDATE: our 2013 model
design has been in the field for several years now and effective
against small red squirrels - the design feature accessory mentioned
above is a built-in feature of the new models.
 For
metal pan model Rollerfeeder, the
extra-duty accessory can be used to help prevent large Raccoons, and other
medium - large size rodents like possum, or 100% the Gray Squirrel
that's never
been beaten, this accessory is not required for cardinal models since
the feature is built-in. See the new
models page for larger animal problems. Although we
do not guarantee raccoon-proof like we do for gray squirrels, many customers have good results in
preventing Raccoons using the Rollerfeeder and our hanging instructions.
See raccoon page.
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of page
Quality
Birds
& preventing
larger nuisance birds.
As an added benefit the feeder is designed to tilt just enough to prevent
larger nuisance birds like blackbirds, grackles, pigeons, and starlings...all
while attracting your favorite songbirds including chickadees, nuthatches,
finches, tufted titmice, to cardinal size birds.
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of page
Return/Refund
Policy
RollerFeeder's refund policy is simple: If
you are not satisfied with the RollerFeeder upon
receiving the feeder, just return
the product in New (unused) condition , in the original box, within
7
business days for a full purchase price
refund of the feeder product cost (Excluding shipping costs either
direction). After 7
business days in New/Unused condition there is a
minimum 10% restocking
charge on new product returned, email us for a Return Restocking Rate
schedule at info@rollerfeeder.com. The RollerFeeder must be in New/Unused
condition for a full refund and you must obtain an authorization number by
e-mailing us. We will not accept or
approve a full refund if the product has
been used outdoors in any way, or used on a trial basis for any period of
time (hung outdoors, filled with seed, or both). Our policy is consistent with major bird feeder sellers like
Wild Birds Unlimited and most On-Line Sellers of bird feeders, however, no
merchant will match our
lifetime squirrel-proof guarantee. Our policy is limited to the construction and operation of
the feeder upon receipt of the feeder, and the product being squirrel
-proof where the guarantee is outlined above. The return policy excludes the timeframe it takes
for birds to adjust to, and use a new feeder because it varies greatly
with all feeders (or bird traffic). Depending on your
Geographical Area, Feeder Placement, Landscaping Environment
(trees/shrubs/gardens), Bird Seed Choice, Season, Migration Patterns, Competing Feeders, Natural Food
Supply, and many other factors, birds usually start visiting a
new feeder ranging in time from just a few days to several weeks, sometimes it can take longer. Due to many
variables mentioned above that affect when birds start to use a new
feeder, our warranty/guarantee and return policy does not cover individual results, satisfaction of bird traffic
results, or bird types (this policy is also consistent with over 90% of
bird feeder sellers and makers of bird feeders). Please see our bird feeding tips page for RollerFeeder
Tips & Bird Video and feeding tips from other prominent bird sources, BIRD
FEEDING TIPS. To read other customers' success in
preventing squirrels & and attracting birds, see our TESTIMONIALS
page.
Lifetime
Housing Parts Warranty
RollerFeeder will replace
or repair, at our option, for lifetime ownership, any assembly housing
metal piece
that impedes the functional operation of the
feeder. This warranty does not cover abuse or other non-squirrel related
damage. Parts include metal main housing sides, and primary grid, or bottom
pan sections. Shipping charges of any parts apply. Due to large
animal problems like bear, large raccoons, deer, and others, wire
perches are excluded from the main housing warranty.
Read more on our
Perch Replacement Policy here Rollerfeeder
Perches
Limited
Lifetime
Squirrel Indestructible Warranty
All
RollerFeeder models with stainless & steel seed hopper carry a lifetime
replace or repair squirrel indestructible
guarantee which includes all metal parts (excluding polycarbonit roof). Extra-duty models with the
smaller grid design using a Lexan plastic hopper & new steel seed pan cover are also covered against
gray squirrel chewing damage (hopper only). Shipping charges of any parts apply. Due
to large animal problems like bear, large raccoons, deer, and
others, the warranty is limited to metal housing parts and squirrels only and does not cover
breakage from large animals..
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of page
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Testimonials
About
Squirrels
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of page
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